In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund, for a period of 6 months from delivery of the item. If you simply change your mind, we will refund the cost of the item, but the cost of returning it to us will be your responsibility.
Here’s how to return an item to us:
- Contact our Fundraising Team (f[email protected]) within 7 days of receiving the item, and let them know you wish to return it. You can choose to receive either a replacement item or a refund.
- Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
- Send your returns through a service that insures the value of the goods. We recommend recorded delivery.
- Keep proof of postage. The cost of returning the item to us is your responsibility unless the item is faulty or damaged.
Returned items should be sent to:
Look Good Feel Better, West Hill House, 32 West Hill, Epsom, Surrey, KT19 8JD
Once we receive your return, we will refund the amount back to your credit or debit card within 14 days.
Please contact us and we can arrange for this hamper to be collected.
Exchanging an item
To exchange an item, please follow our returns procedure above. If your item is in stock, we will replace the item within 14 days of receipt. If your item is not in stock, we will provide the date that it will be available or offer a refund. The cost of returning the item to us is your responsibility.
Unfortunately we are unable to refund or exchange certain items such as open beauty products or customised products unless faulty.
Third Party Products
If you purchase a third party product/ service and you wish to request a refund or exchange then you need to refer to the third parties returns policy. Look Good Feel Better is not responsible for refunds or returns on third party products which may be promoted on our shop.